FAQ

No, you don’t need to create an account, but we highly recommend it. By registering, you can track live updates from your chauffeur, make changes to your reservation, view your trip history, and much more.

You can easily get a quote and complete your reservation through our website, www.bookinglane.com or the Bookinglane Chauffeur Service App. Upon confirming the chauffeur details, you will receive an instant email confirmation with all necessary information.

Download the Bookinglane Chauffeur Service app:

• iOS: Download on the App Store
• Android: Get it on Google Play

A round trip involves traveling from point A to B and returning to point A on the same or a different day. Hourly service gives you the flexibility to have a chauffeur for a set number of hours, making multiple stops as needed. If you require several stops and waiting time during the same day, we recommend booking the hourly service so the chauffeur can wait for you within the booked time frame. Hourly service includes 15 miles or 24 km per hour.

You can easily edit, update, or modify your reservation by logging into your account. Go to the "Trips" section, and make necessary changes. For last minute changes less than 4 hours before your ride, please email us at support@bookinglane.com.

Each vehicle has a specific capacity:

• Premium Sedan: Up to 3 passengers and 3 carry-on suitcases
• Premium SUV: Up to 6 passengers and 5 suitcases
• First Class:
  • Mercedes S-Class: Up to 2 passengers and 2 carry-on suitcases
  • Cadillac Escalade: Up to 6 passengers and 5 suitcases
• Sprinter Van: Up to 12 passengers and 8 suitcases

Yes, you can reserve multiple vehicles. You will have to make separate reservations. Each vehicle will have its own reservation number, which you can track by logging into your account.

No need to worry. Our in-app flight tracking system keeps your chauffeur updated on your flight status. However, you can always inform your chauffeur directly or email us at support@bookinglane.com as a precaution.

Log into your account, go to the "Trips" section, find your trip, and edit your reservation to add the flight number. Click “Save,” and our system will automatically update your chauffeur.

We understand that plans can change. You can cancel your reservation by logging into your account, going to the "Trips" section, and canceling your reservation from there.
Cancellations are subject to cancellation fees. For full details, see our Terms of Service.

One-way and roundtrip rides: Non-refundable if canceled within 4 hours of pickup.

Hourly bookings: Non-refundable if canceled within 12 hours.

Sprinter Vans: Non-refundable if canceled within 24 hours.

Charter Buses: Non-refundable if canceled within 7 days.

Interstate trips (crossing state lines): Non-refundable if canceled within 12 hours — this rule overrides the standard 4-hour policy.

High-mile trips (over 50 miles): Non-refundable if canceled within 24 hours.

Multi-vehicle or multi-day bookings: Non-refundable if canceled within 14 days.

High-demand events (including but not limited to concerts, festivals, sports, and cultural events): Non-refundable if canceled within 14 days.

No-shows: If the passenger doesn’t appear within 15 minutes, the booking is fully non-refundable.

User responsibility: Please review all booking details carefully. Bookinglane is not responsible for incorrect information or user errors — such cases are treated as no-shows.

Transaction fees: Non-refundable under all circumstances.

For full details, see our Terms of Service.

Most bookings are confirmed instantly or within 24 hours, depending on vehicle and chauffeur availability. For remote or hard-to-reach areas, including but not limited to mountain regions, small towns, rural villages, national parks, forest areas, remote wineries, ski resorts, and farms, confirmation may take up to 1–5 business days due to limited chauffeur availability.

For high-demand events—including but not limited to sports games, concerts, and festivals—confirmation may also take up to 1–5 business days depending on vehicle and chauffeur availability.

If we’re overbooked, you’ll receive a cancellation email, and any pending funds will be released within 3–5 business days.

Your payment method (credit/debit card, Apple Pay, Google Pay, etc.) is only authorized, not charged, until your booking is confirmed. Any pending charge you see is temporary and will automatically be released if your reservation cannot be fulfilled.

Yes, taxes and gratuity are included in all Bookinglane prices. There’s no need to tip your chauffeur, though you’re welcome to do so for exceptional service. If you’d like to add an additional gratuity, simply email us at support@bookinglane.com with the amount or percentage you’d like to include, and we’ll securely process it and add it to your chauffeur’s pay.